Waltt Products FAQ

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Q: How to ship the goods?

A: Normally we will ship goods as customer’s choice. For different quantity, we have different suggestion.

If order quantity less than 2000pcs,shipped via DHL express door to door. The delivery time is 2-3 business day. Or other courier delivery which customer suggested and accepted.

If order quantity more than 2000pcs, except express door to door choice, we will be also accept ocean shipment. Ocean shipment will be much long time.

We do not have Chinapost service.

Q: How long will be shipped?

A: For DHL express, it will be 2-3 business day. Please be noted the time is excluding weekend and holiday.

For other courier shipping, it will be decided by which courier. If it is via agent express shipping, them will be 5-7business day.

For ocean shipment, it will be 25-45days for different country.

Q: How to place order?

A: You can place order on line directly. But it is very important to communicate with us before your order placed. You can also place order via email. We will issue Performance Invoice for you including all details of the order.

Q: What is the payment term?

A: It will be decided by your order details. If your order need long time production, it required 30% deposit before production and balance before delivery after full goods finished.

If your order is small amount (Normally less than US$1000.00 or less), suggest for 100% payment in advance to save bank charge.

If your order can be shipped immediately for stock goods, the payment required 100% in advance.

Q: How to pay?

A: For small amount, we accept payment for Escrow, paypal, western Union or any other way which is workable for us.

If amount is big, you can also pay via bank transfer to our company account.

Q: What is the lead time?

A: The stock goods will be shipped within 48 hours (excluding weekend and holiday) after payment arrived.

Unstock products or customer logo products normally need 20-40days for production.